Privacy Policy
The Code Premium General Warehousing LLC (“The Code)
Effective Date: May 2025
At The Code, your privacy is a top priority. This Privacy Policy explains how we collect, use, store, and protect your personal information in connection with our premium storage, cataloguing, delivery, and related lifestyle services.
We operate in accordance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection, and where applicable, with the data protection requirements of Dubai International Financial Centre (DIFC) and Abu Dhabi Global Market (ADGM).
1. Information We Collect
We may collect the following categories of information when you use our services, website, or mobile applications:
Digital Information:
- Full name, email address, phone number, and residential or delivery address
- Payment details (processed securely by third-party providers — we do not store full card information)
- Booking history, service preferences, and client account records
- Website and mobile app usage data (cookies, device data, browsing activity)
Operational Information:
- Inventory details of items you store with us (e.g., clothing, handbags, accessories, furniture, fine art)
- Cataloguing data, including photographs, descriptions, and item metadata
- Delivery and collection instructions
- Any access details required for collection or delivery to your property
2. How We Use Your Information
We use your personal data to:
- Provide, manage, and deliver storage, cataloguing, and related services
- Communicate with you regarding bookings, deliveries, and updates
- Process payments and invoices securely
- Personalise services based on your preferences
- Comply with UAE legal, financial, and regulatory obligations
We do not sell or rent your personal information to third parties for marketing purposes.
3. Confidentiality and Handling of Stored Items
Because our services involve managing personal belongings, we ensure:
- All items are handled with care, discretion, and confidentiality
- Sensitive or private items are catalogued respectfully and never disclosed to unauthorised parties
- Only authorised personnel access your inventory and property instructions
4. Data Security
We safeguard your information through:
- Secure servers and encrypted databases for digital records
- Restricted access to authorised staff members only
- Regular cybersecurity monitoring and compliance with UAE data protection requirements
- Secure disposal of any temporary physical records once no longer required
5. Your Rights (UAE Data Protection Law)
We safeguard your information through:
- Secure servers and encrypted databases for digital records
- Restricted access to authorised staff members only
- Regular cybersecurity monitoring and compliance with UAE data protection requirements
- Secure disposal of any temporary physical records once no longer required
6. Cookies and Analytics
Our website and mobile app may use cookies or analytics tools to improve user experience. You can manage or disable cookies through your browser or device settings.
7. Third-Party Services
We may use trusted third-party providers (e.g., for payment processing, courier services, IT infrastructure). These providers have their own privacy policies, and we ensure they comply with UAE data protection standards.
8. International Data Transfers
If your data is transferred outside the UAE (for example, through third-party technology platforms), we ensure that adequate safeguards are in place in line with UAE data protection requirements.
9. Updates to This Policy
We may amend this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The latest version will always be available on our website with the updated effective date.
10. Contact Us
If you have any questions or concerns about how we handle your personal data, please contact:
The Code | Premium General Warehousing LLC
Email: privacy@thecode.ae
Dubai, United Arab Emirates
